Air Astana, Kazakhstan’s flag carrier, has received prestigious Skytrax awards for “Best Airline in Central Asia and CIS” for the tenth time and “Best Service in Central Asia and CIS” for the first time. Awards were presented to all winners at a Skytrax Awards ceremony in London today.
“Since it was launched 20 years ago, Air Astana steadily built a reputation for safety, efficiency and outstanding customer service. We are once again honoured to receive awards from Skytrax today, which perfectly reflect our commitment to the very highest standards of excellence and recognition from our devoted passengers. I would like to thank every one of our almost six thousand staff for their professionalism and dedication on this proud occasion,” said Peter Foster, President and CEO of Air Astana.
“Air Astana is celebrating its tenth win this year. The airline’s management and employees should be proud of this success and of winning the award for Best Airline and Best Service in Central Asia and CIS. The past two years have been very challenging for the aviation industry; therefore, this award confirms the high quality service that Air Astana continues to provide to its customers,” said Edward Plaisted, CEO of Skytrax Awards.
Winners of Skytrax Awards are determined through an annual passenger survey. More than 300 airlines were evaluated between September 2021 and August 2022. More than 14 million people from 100 nationalities participated in this survey in English, French, Spanish, Russian, Japanese and Chinese. Survey participants rated the airline’s website, check-in and boarding procedures, cabin cleanliness, IFE, crew appearance and service, food quality, comfort of seats and more.
Air Astana received the Skytrax “Best Airline in Central Asia and India” award for the first time in 2011 and this was followed a year later by being the first airline in the CIS and Eastern Europe to receive a four-star Skytrax award. From 2013 to 2015, Air Astana was awarded the Skytrax Award for “Best Service in Central Asia and India” and in 2021, it was certified by Skytrax for COVID-19.